Thomasville Times Enterprise

Local News

November 8, 2012

City addresses utility bill concerns

THOMASVILLE — Realizing customers sometimes encounter difficulties paying utility bills, the City of Thomasville provides options to help customers.

If a customer is having trouble paying a bill by the due date, the city offers up to two extensions of two weeks per year. Customers seeking an extension should contact the Customer Relations Department before their due date to avoid service interruptions.

When speaking with the customer, the customer relations advisor also will review account charges and look for ways the customer can save.

“Many times, customers can reduce costs by making adjustments to their voluntary services, such as by reducing the number of cable TV receivers or removing premium cable services,” said Karis Mills, customer service director.

“If a customer is struggling, we try to find ways to help him or her reduce monthly costs where possible. In addition to the short-term due-date extensions, we also will work with customers who have hardships on a longer time frame in order to let them keep their services on while catching up on payments,” Mills explained.

Even with the various payment options, customers might, for a number of reasons, still find themselves late on their monthly utility payment. In this case, late fees are assessed.

See Friday's edition for more details.

1
Text Only
Local News
Business Marquee
House Ads
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
AP Video
Couple Channel Grief Into Soldiers' Retreat WWI Aviation Still Alive at Aerodrome in NY Raw: Rescuers at Taiwan Explosion Scene Raw: Woman Who Faced Death Over Faith in N.H. Clinton Before 9-11: Could Have Killed Bin Laden Netanyahu Vows to Destroy Hamas Tunnels Obama Slams Republicans Over Lawsuit House Leaders Trade Blame for Inaction Malaysian PM: Stop Fighting in Ukraine Cantor Warns of Instability, Terror in Farewell Ravens' Ray Rice: 'I Made a Huge Mistake' Florida Panther Rebound Upsets Ranchers Small Plane Crash in San Diego Parking Lot Busy Franco's Not Afraid of Overexposure Fighting Blocks Access to Ukraine Crash Site Dangerous Bacteria Kills One in Florida Workers Dig for Survivors After India Landslide Texas Scientists Study Ebola Virus Smartphone Powered Paper Plane Debuts at Airshow Southern Accent Reduction Class Cancelled in TN
Twitter Updates
Follow us on twitter
Poll

Does it bother you that the Thomasville-Thomas County Central football game won't be played for at least the next two years?

Yes
No
     View Results
Video
Sports Pulse
Must Read
Must Read