Thomasville Times Enterprise

November 8, 2012

City addresses utility bill concerns

Staff report
CNHI

THOMASVILLE — Realizing customers sometimes encounter difficulties paying utility bills, the City of Thomasville provides options to help customers.

If a customer is having trouble paying a bill by the due date, the city offers up to two extensions of two weeks per year. Customers seeking an extension should contact the Customer Relations Department before their due date to avoid service interruptions.

When speaking with the customer, the customer relations advisor also will review account charges and look for ways the customer can save.

“Many times, customers can reduce costs by making adjustments to their voluntary services, such as by reducing the number of cable TV receivers or removing premium cable services,” said Karis Mills, customer service director.

“If a customer is struggling, we try to find ways to help him or her reduce monthly costs where possible. In addition to the short-term due-date extensions, we also will work with customers who have hardships on a longer time frame in order to let them keep their services on while catching up on payments,” Mills explained.

Even with the various payment options, customers might, for a number of reasons, still find themselves late on their monthly utility payment. In this case, late fees are assessed.

See Friday's edition for more details.