Thomasville Times Enterprise

Homepage

December 16, 2013

Fleet maintenance team honored

THOMASVILLE — The Thomas County fleet maintenance team was recognized at the Dec. 10 Thomas County Commission meeting as the first county quality improvement team to document all major processes in their department.

Documentation involves describing step by step, with text and flow charts, the functions of each process. The process document then becomes a baseline for ongoing quality improvement of department operations. It can also be used to better inform citizens and commissioners about the workings of county departments, as well as a training guide for new employees.

The Fleet Maintenance Department is responsible for the repair and maintenance of all county vehicles and equipment, including ambulances, motor graders, fire trucks, asphalt spreaders, deputy patrol cars, excavators, dump trucks and transit buses and many others.

In total, the department is responsible for a fleet of 248 cars and trucks, and 43 heavy equipment units. Among the processes necessary to fulfill this mission are repair orders, parts inventory, fabrication and after hours (on call). There are seven employees in the Fleet Maintenance Department headed by Superintendent Donnie Baggett.

Thomas County government is committed to implementing a new management method. The objective of the new management method is to continuously improve customer satisfaction and employee pride in workmanship. Customer service will be improved by objectively determining exactly what products customers want from county government.

Employees work satisfaction will be enhanced by improving the quality of inputs to the county government system. These five categories of inputs are personnel, buildings, vehicles, equipment and materials. The county’s new management method is derived from the principles of renowned quality improvement pioneer, W. Edwards Deming.

The new management method was initiated in May 2009 and consists of three phases, which are employee orientation, information gathering and implementation. Process documentation is a fundamental component of the information gathering phase along with customer and employee satisfaction surveys.

Implementation in individual departments is targeted to begin May 2014. County Manager Mike Stephenson said, “Implementation has not proceeded as fast as some expected by my goal is that whatever progress we make is substantive and durable.”

1
Text Only
Homepage
grady fire

Only a shell of the 1909 Grady County Courthouse remained after the 1980 fire.

Local News
tdar

Pictured from left are Wilma Kelley, DAR Membership Committee, Thomasville Chapter NSDAR; Florence Harrell, Charlotte Brown, Carol Lehman and Cheryl Mills, new DAR members of the Thomasville Chapter NSDAR; and Melody Porter, DAR registrar, Thomasville Chapter NSDAR.

Calendar of events
Local Sports
Obituaries
Business Marquee
House Ads
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
AP Video
The Carbon Trap: US Exports Global Warming UN Security Council Calls for Gaza Cease-fire Traditional African Dishes Teach Healthy Eating 13 Struck by Lightning on Calif. Beach Baseball Hall of Famers Inducted Israel, Hamas Trade Fire Despite Truce in Gaza Italy's Nibali Set to Win First Tour De France Raw: Shipwrecked Concordia Completes Last Voyage Raw: Sea Turtle Hatchlings Emerge From Nest Raw: Massive Dust Storm Covers Phoenix 12-hour Cease-fire in Gaza Fighting Begins Raw: Bolivian Dancers Attempt to Break Record Raw: Israel, Palestine Supporters Rally in US Raw: Air Algerie Flight 5017 Wreckage Virginia Governor Tours Tornado Aftermath Judge Faces Heat Over Offer to Help Migrant Kids Kangaroo Goes Missing in Oklahoma More M17 Bodies Return, Sanctions on Russia Grow Raw: Deadly Tornado Hits Virginia Campground Ohio State Marching Band Chief Fired After Probe
Twitter Updates
Follow us on twitter
Photos


Poll

Do you believe Israel's invasion of Gaza is justified?

Yes
No
     View Results
NDN Video
GMA: Dog passes out from excitment to see owner Robin Wright Can Dance! (WATCH) She's Back! See Paris Hilton's New Carl's Jr. Ad Morgan Freeman Sucks Down Helium on 'Tonight Show' Raw: Sea Turtle Hatchlings Emerge From Nest Baseball Hall of Famers Inducted Big Weekend For Atlanta Braves In Cooperstown - @TheBuzzeronFox Chapter Two: Becoming a first-time director What's Got Jack Black Freaking Out at Comic-Con? Doctors Remove 232 Teeth From Teen's Mouth Bradley Cooper Explains His Voice in 'Guardians of the Galaxy' Deja vu: Another NYPD officer choke-holding a suspect 'Fifty Shades of Grey': Watch the Super Sexy First Trailer Now! Reports: Ravens RB Ray Rice Suspended For 1st 2 Games Of The Season Air Algerie plane with 119 on board missing over Mali Diamond Stone, Malik Newman, Josh Jackson and others showcase talent Free Arturo - The World's Saddest Polar Bear A Look Back at Batman On Film Through The Years LeBron James -- Dropped $2k On Cupcake Apology ... Proceeds To Benefit Charity Snoop Dogg Says He Smoked Weed at the White House